About Us
ln December 2004, Azur Lodge was completed and opened for the first time.
The location and quiet ambience soon became known not only in Queenstown and NZ as a private lodge, 2016 Ms Gao an investor from China purchased Azur Lodge and has employed General Managers to operate Azur with a wonderful team of international staff.
Getting to and from Queenstown
We offer one complimentary return transfer service, to and from Queenstown daily, between 9am and 5pm.
Transfers outside of the above time is possible and is $15 each way, for up to three guests.
We also offer airport transfers, these are $125 each way.
We kindly ask you let us know in advance, where possible, if you need a transfer.
Your Villa
Telephone
To contact a member of our team, please dial ‘0’ from the telephone in your villa. The Main Lodge building is open daily between 6:30am – 10:30pm with an overnight host available by phone for emergencies between 10:30pm and 6:30am.
To make an outside call, please dial ‘1’ and then the number. All local numbers are free.
Internet
Complimentary WiFi is available in your Villa and in the Main Lodge building.
Network Name: Azur Guest
Password: azurguest2323
Television and Audio
Our smart TVs give you access to Sky (satellite television) channels, Netflix, YouTube, and more. The sound system in the room is connected to the TV. There is also a Bluetooth Bose speaker available should you wish to listen directly from your own device.
Heating and Air-Conditioning
With several types of heating, you are able to adjust the temperature to suit your needs. Please don’t hesitate to contact a member of our team if you need assistance. You will find the remote control for the air-conditioning unit the the left of the main entry door to your villa.
Mini Bar
A stocked mini-bar is located in the pantry area of your Villa. All non-alcoholic beverages and snacks, are complimentary. We have hand picked some incredible and great vintage Central Otago wines as well as local craft beers and spirits for you to purchase. Below are the prices for the items which are charged to your in-villa account on consumption.
Mini Bar Price List
Moët & Chandon Impérial Brut Champagne (half
bottle) – $95
Central Otago White Wine – $95
Central Otago Pinot Noir – $95
Spirits – $55 per bottle
New Zealand Craft Beer – $12 each
If you need additional, please dial ‘0’ and the team are happy to ensure you are well stocked.
A selection of teas and a Nespresso coffee machine is available for your use in the villa, however, if you feel like a specialty coffee, our coffee machine is always on in the Main Lodge throughout the day. A full wine list is also available, please contact one our team for recommendations.
Housekeepking Service
Daily Service – This is done between 9am and 3pm. Please let us know if plan on staying in your villa and do not require the service. Alternatively you can place your do not disturb dog in the window beside the door. In the event you are still enjoying your villa past 3pm, the housekeeping team will return for turndown service and take care of your villa then.
Turndown Service – This is done daily between 5pm and 8pm. We kindly ask that you let us know if you plan on staying in and do not require the service.
Your Health & Safety
The Health & Safety procedures we have in place at Azur are very important to ensure we can provide a safe environment for our guests, staff and any contractors or visitors we have on site at Azur Lodge.
Hazards – If there is anything you notice at Azur Lodge that you think could be a potential hazard or risk to an individual please do not hesitate to talk to our staff about this so that we are aware of this issue and can act accordingly to rectify it.
Evacuation – In the event that a situation arises were you will need to evacuate your villa please refer to the evacuation plan on the wall of the luggage area within your room. This will direct you to our assembly point which is located on the Azur driveway and you will be assisted by our designated staff fire wardens who will be wearing high visibility clothing.
Fire Extinguisher – Each villa at Azur has a fire extinguisher located in the mini bar fridge area of your villa, there are operational instructions on the extinguisher.
Medical Conditions – If you have a medical condition, allergy of if there is something that you feel could be important for the team at Azur to be aware of please let us know, we have trained first aiders within the team and we can also advise you on available medical facilities in Queenstown and the procedure we would take in the event that assistance was required.
If you like to know any further information on our Health & Safety policy or if you have any queries or concerns in regard to this please speak to a member of the Azur team or further details.
Sustainability Commitment
Here at Azur Lodge we strive to provide our guests with a luxury experience and endeavor in doing this while also considering our impact on the environment.
We are always looking at options and ideas on how to reduce our impact on the environment.
We currently hold Qualmark Silver from New Zealand Tourism’s quality assurance organisation, as we are committed to operating with sustainable practices.
Our Head chef is passionate about connecting with local suppliers to reduce our carbon footprint.
We love working with Gibbston microgreens, Zamora, Black lab coffee, Fleck water and Tiaki bees.
Our gardener takes great care of the native garden, compost, herbs, edible flowers and vegetable garden as well as removing wilding pines. We also have possum trapping on the property to protect our natives birds.
We have a passionate sustainability team that are always looking at ways to reduce our waste and improve our recycling.
Azur believes that true luxury travel is about caring – caring for our guests, our team and our environment.
We are consistently looking for ways that we can improve our sustainability and care for our planet.
Caring for our Environment
Tiaki Promise
Azur Lodge historically always cared for the print we leave in the world. We ensured to minimize used of plastic and our carbon print. We hoped to create a total luxury experience for our guests, but still care for our planet.
We ask you, dear visitor of Aotearoa, to visit https://tiakinewzealand.com/ and learn about the promise we ask of you while you are traveling in New Zealand.
We thank you for taking the time to read about Tiaki Promise, for choosing to visit our beautiful country that we promise to protect and preserve for our future generations.
Housekeeping
We will service your villa everyday and also offer an evening turn-down service. Should you not want to be disturbed, please put our ‘do-not-disturb’ sheepdog outside the door of your villa. As part of our environmental sustainability, we do ask you to assist us, any towels that you would like changed, please leave in the bathtub, any that you can reuse, please re-hang on the towel rails.
Water
We are very lucky in New Zealand that we can drink directly from the tap. We have placed a water jug in your villa for your convenience.
Bathroom amenities
We have moved away from using small plastic bottles for our bathroom amenities and now use refillable pump bottles, please let us know if you do love these amenities and would like to take them home, and we can arrange a new pump bottle for you, there will be a cost of NZD $30 per bottle.
Laundry Service
We are pleased to offer to you the services of a 3rd party Laundry service for any Dry cleaning / Laundry you may have. It must be ready for pick-up prior to 9am on Monday to Friday (or ideally the night before for turn-around the next day). Please note the Dry Cleaners/Laundry is closed on Saturday and Sunday. (This service incurs additional fees)
